Terms of Service
Last updated: August 28, 2026
These Terms of Service (the “Terms”) govern your access to and use of renonline.store and your purchase of any product from it. Renwick Home is a trading name of Prairie Ridge Holdings LLC, a limited liability company organised under the laws of the State of North Dakota, United States. In these Terms, “we”, “us” and “our” mean Prairie Ridge Holdings LLC trading as Renwick Home, and “you” means the person placing an order or otherwise using this website.
Please read these Terms carefully. By browsing this website, creating an account, or placing an order, you agree to be bound by them. If you do not agree to these Terms, please do not use this website or place an order with us.
1. Who we are and how to reach us
Renwick Home sells home and tabletop goods — candles, ceramics, glassware, table linens and serveware — directly to customers in the United States. Our contact details are:
Prairie Ridge Holdings LLC, trading as Renwick Home
Business address
314 3rd St SE, Apt 2
Hankinson, ND 58041
United States
Mailing address
PO Box 273
Hankinson, ND 58041
United States
Telephone: 701-899-1675
Email: support@renonline.store
Our customer service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding United States federal holidays. We aim to answer every message within one business day.
2. Eligibility and your account
You must be at least 18 years old, or the age of majority in your state of residence, to place an order. By placing an order you confirm that you meet this requirement and that the payment method you use belongs to you or that you are authorised to use it.
You may check out as a guest or create an account. If you create an account you are responsible for keeping your password confidential and for all activity that occurs under it. Please tell us promptly if you believe your account has been used without your permission. We may suspend or close an account that we reasonably believe has been used fraudulently or in breach of these Terms.
3. Products, descriptions and availability
We describe every product as accurately as we can, and we photograph our own range rather than relying on supplier images. Even so, colours can vary between screens, and screen calibration is outside our control. A small variation between the photograph and the item you receive is not a defect.
Many of the pieces we sell are made by hand or finished by hand. Variation in colour, glaze, grain, weave and dimension is characteristic of these materials and is part of what you are buying. Slight differences of this kind are not faults and are not grounds for a return under our defect policy, although they are covered by our ordinary 30-day return window described in our Refund & Cancellation Policy.
All products are offered subject to availability. Occasionally an item sells out between your order being placed and our picking it. If that happens we will contact you, and you may choose to wait for a restock, accept a substitute, or receive a full refund of that item.
4. Prices, taxes and currency
All prices are shown in United States dollars and exclude any sales tax that may apply, which is calculated and displayed at checkout where applicable. Prices may change at any time, but a change will never affect an order we have already accepted.
We take care to price our catalogue correctly. Very occasionally an item may be listed at an obviously incorrect price. Where a pricing error is manifest and could reasonably have been recognised by you as an error, we are not obliged to supply at that price; we will contact you, and you may confirm the order at the corrected price or cancel it for a full refund.
5. Orders and formation of the contract
Your order is an offer to buy. Our acknowledgement email confirms that we have received your order; it is not our acceptance of it. The contract between us is formed when we despatch the goods, or when we send you an email confirming despatch, whichever is earlier.
We may decline or cancel an order before despatch. Reasons include the item being unavailable, a pricing or description error, an address we cannot ship to, a payment we cannot authorise, or an order we reasonably suspect to be fraudulent or intended for resale. If we cancel an order you have already paid for, we refund it in full.
6. Payment
Payment is taken at checkout. We accept Visa, Mastercard, American Express and Discover. Card details are entered into a secure, encrypted payment field and are processed by our payment provider; we do not receive, store or have access to your full card number.
Charges from this store appear on your statement as SQ *RENONLINE. If you see a charge you do not recognise, please contact us before disputing it with your bank — we can identify the order and resolve it far more quickly than a dispute can, and we are happy to do so.
7. Delivery, risk and title
Delivery timescales, carriers and costs are set out in our Shipping Policy, which forms part of these Terms. Estimated transit times are estimates and not guarantees; once a parcel is with the carrier, its progress is outside our direct control.
Risk in the goods passes to you on delivery to the address you gave us. Title passes when we have received payment in full. If a parcel is lost or damaged in transit, the process set out in the Shipping Policy applies and we will make it right.
8. Returns and cancellation
Our Refund & Cancellation Policy forms part of these Terms and sets out your right to cancel, our 30-day return window, the condition items must be in, who pays return postage, and how and when refunds are issued. Nothing in these Terms limits any right you have under applicable state or federal consumer law.
9. Acceptable use of this website
You may use this website for lawful purposes only. You agree not to use it in any way that breaches any applicable law; to attempt to gain unauthorised access to any part of it, the server on which it is stored, or any connected server or database; to introduce any malicious code; to scrape, harvest or systematically extract content; or to place fraudulent orders.
10. Intellectual property
All content on this website — text, photography, graphics, layout, the Renwick Home name and logo — is owned by or licensed to Prairie Ridge Holdings LLC and is protected by United States and international intellectual property law. You may view, download and print pages for the purpose of shopping with us or placing an order. You may not otherwise reproduce, republish or use our content commercially without our written permission.
11. Disclaimers and limitation of liability
We provide this website on an “as is” and “as available” basis. While we work to keep it accurate and available, we do not warrant that it will be uninterrupted, error-free or free of harmful components.
To the fullest extent permitted by law, our total liability to you arising out of or in connection with any order is limited to the amount you paid for that order. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue or data, however arising. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Candles, glassware and ceramics carry ordinary household risks. Please follow the care and safety guidance supplied with the product and set out in our FAQ. Never leave a burning candle unattended, keep burning candles away from anything that can catch fire and out of reach of children and pets, and do not use ceramics or glassware in a way the product guidance does not permit.
12. Indemnity
You agree to indemnify us against any claim, loss or expense arising from your breach of these Terms or your unlawful use of this website.
13. Privacy
Our Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the choices available to you. It forms part of these Terms.
14. Changes to these Terms
We may update these Terms from time to time. The version in force is the one published on this page at the time you place your order, and the date at the top of this page tells you when it was last changed. Material changes will not be applied retrospectively to orders we have already accepted.
15. Severability, waiver and entire agreement
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver of it. These Terms, together with the Privacy Policy, Shipping Policy and Refund & Cancellation Policy, form the entire agreement between us in relation to your order.
16. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of the State of North Dakota, United States, without regard to its conflict of law rules. The state and federal courts located in North Dakota have exclusive jurisdiction, except that either of us may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
17. Questions
If anything here is unclear, please write to support@renonline.store or call 701-899-1675 during our published hours. We would rather answer a question before you order than resolve a problem afterwards.