Shipping & Returns
Last updated: August 28, 2026
Everything we sell is packed and despatched from the United States. This page sets out where we ship, what it costs, how long it takes, how to track a parcel, and what happens if something goes wrong on the way. Our returns terms are set out in full in the Refund & Cancellation Policy.
Where we ship
We ship to all 50 United States, the District of Columbia, and to APO, FPO and DPO military addresses. We do not currently ship outside the United States. We are unable to deliver to a PO Box for parcels that require a signature, so please give us a street address where someone can receive a package.
Despatch cut-off and handling
Orders placed before 1:00 p.m. Central Time, Monday to Friday, are picked the same business day. Orders placed after the cut-off, at a weekend, or on a United States federal holiday are picked on the next business day. Fragile pieces — glassware, ceramics and larger serveware — are hand-wrapped, which occasionally adds a day at busy periods. If an order will be delayed beyond the estimate below, we email you rather than letting you wonder.
Delivery options, cost and transit times
Transit times are counted in business days from despatch, not from when you placed the order, and they exclude weekends and holidays.
- Standard ground — $6.95, or free on orders over $75. Typically 3 to 7 business days.
- Expedited — $16.95. Typically 2 to 3 business days.
- Express — $29.95. Typically 1 to 2 business days when ordered before the cut-off.
We ship with USPS and UPS and choose between them on the size, weight and destination of the parcel. Deliveries to Alaska, Hawaii and military addresses travel by USPS and take longer — usually 7 to 14 business days — and expedited and express options are not available to those destinations.
These are estimates, not guarantees. Weather, carrier backlogs and peak seasons all affect transit, and once a parcel is with the carrier its progress is outside our direct control.
Taxes and duties
Prices are shown exclusive of sales tax. Where sales tax applies to your delivery address it is calculated and displayed at checkout before you pay, so there is nothing further to pay on delivery. Because we ship only within the United States, no customs duties or import charges arise.
Tracking your parcel
We email a tracking number as soon as your parcel is collected. Tracking can take several hours to show its first scan — that is the carrier’s system catching up, not a problem with your order. If a tracking number has not updated for more than three business days, contact us and we will chase the carrier on your behalf.
Lost, delayed and damaged parcels
If tracking shows a parcel as delivered but you cannot find it, please check with everyone at the address and with immediate neighbours first, then contact us. We ask you to allow one further business day, because parcels marked delivered are quite often scanned early. After that we open an investigation with the carrier and, if the parcel cannot be found, we replace or refund it.
If a parcel arrives damaged, tell us within 7 days of delivery and send a photograph of the item and of the outer packaging. We use that to claim against the carrier and to improve our packing. You will receive a replacement or a full refund, whichever you prefer.
Incorrect addresses and refused deliveries
Please check your address carefully at checkout. If you spot a mistake, contact us straight away — if the parcel has not been collected we can correct it at no cost. Once a parcel has been despatched to an address you supplied, a redirection is charged at the carrier’s rate. Parcels refused at the door, or returned to us because the address was incomplete, are refunded less the outbound delivery cost.
Returns in brief
Most items can be returned within 30 days of delivery, unused and in their original condition and packaging. You pay return postage on a change of mind; we pay it if the item is faulty, damaged or not what you ordered. Refunds are issued to the original payment method within 3 business days of us receiving the return. Lit candles, used items, personalised pieces, gift cards and final-sale clearance items cannot be returned for change of mind. The full terms are in our Refund & Cancellation Policy.
Questions before you order
If you need something by a particular date, ask us before you order rather than after — call 701-899-1675 or email support@renonline.store and we will tell you honestly whether it can be done.