Refund & Cancellation Policy

Last updated: August 28, 2026

We want you to be genuinely pleased with what you ordered. If you are not, this page explains exactly how to cancel, how to return, what condition items need to be in, who pays the postage, and when the money reaches you. If anything here is unclear, call 701-899-1675 or write to support@renonline.store and we will walk you through it.

1. Cancelling before despatch

You can cancel any order at no cost before it is despatched. Email support@renonline.store with your order number, or call us during our published hours. If the parcel has not yet gone to the carrier we will stop it and refund you in full, including any delivery charge you paid.

We pick and pack quickly, which is usually a good thing but does mean the window can be short. If your cancellation arrives after despatch, it becomes a return — see below — and we will help you with it.

2. The 30-day return window

You may return most items within 30 days of delivery for a refund of the price you paid for them. To be accepted, an item must be unused and in its original condition, with any tags, protective wrapping and original packaging. Please do not tape or write on the manufacturer’s box; use an outer carton for the return.

Items that cannot be returned for change of mind, unless they are faulty:

• candles that have been lit, and any item that has been used, washed or laundered;
• made-to-order, personalised or monogrammed pieces;
• gift cards;
• clearance items that were described as final sale on the product page at the time you bought them.

3. How to start a return

Email support@renonline.store with your order number, the item or items you want to return, and a sentence about why — the last part is optional, but it is how we improve the range. We will reply with a return address and a reference to include in the parcel. Please do not send anything back before you have that reference; unidentified parcels take much longer to process.

4. Who pays return postage

• Change of mind: you pay the return postage. We recommend a tracked service, because the item remains your responsibility until it reaches us.
• Faulty, damaged or incorrect item: we pay. We will send you a prepaid label or reimburse a reasonable postage cost against a receipt. You will never be out of pocket for our mistake.

Original delivery charges are refunded in full when the whole order is returned within the 30-day window, or when the item was faulty or incorrect. Where you keep part of an order, the delivery charge is not refunded.

5. Damaged in transit or faulty on arrival

Ceramics and glassware travel well but not perfectly. If something arrives broken, please tell us within 7 days of delivery and send a photograph of the item and of the packaging it arrived in. The photograph is not us being difficult — it is how we claim against the carrier and how we improve our packing. We will send a replacement or refund you in full, whichever you prefer, and we will not ask you to post a broken item back unless the carrier requires it.

If a fault appears later in normal household use, contact us. Where an item is genuinely defective in materials or workmanship we will repair, replace or refund it. Ordinary wear, accidental damage, and the natural variation described in our Terms of Service are not defects.

6. Refunds — how and when

We inspect and process returns within 3 business days of receiving them, and we email you when that is done. Refunds are issued to the original payment method. Once we release a refund, most card issuers post it within 5 to 10 business days; the exact timing is set by your bank, not by us.

Refunds always go back to the card or account used for the original payment. We cannot refund to a different card, send a refund by cheque, or pay a refund in cash.

7. Exchanges

The quickest way to exchange is to return the original item for a refund and place a new order for the one you want. This means you are not waiting on our stock levels and the new item ships immediately. If you would rather we handled it as a straight exchange, we are happy to — just say so when you write to us.

8. Gifts

If you received an item as a gift and want to return it, contact us with the order number from the packing slip. We will issue store credit to you for the value of the item, so the original purchaser is not notified.

9. Charges you do not recognise

Charges from this store appear on your bank or card statement as SQ *RENONLINE. If a line on your statement is unfamiliar, please contact us before opening a dispute with your bank. We can identify the order in minutes and, if it should not have been taken, refund it immediately — which is faster for you than a dispute, and lets us fix whatever caused the confusion.

10. Your statutory rights

Nothing in this policy limits any right you have under applicable state or federal consumer law. Where the law gives you a stronger remedy than this policy does, the law applies.

11. Contact

Prairie Ridge Holdings LLC, trading as Renwick Home

Business address
314 3rd St SE, Apt 2
Hankinson, ND 58041
United States

Mailing address
PO Box 273
Hankinson, ND 58041
United States

Telephone: 701-899-1675
Email: support@renonline.store
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time

Letters and cheques should go to the mailing address. Please do not send a return to either address until you have contacted us for a return reference — the procedure is in section 3 above.