Contact Us

We are a small team and we read every message. Whether it is a question before you order, a problem with one after, or a piece you are trying to choose between, there is a real person at the other end of all of these.

How to reach us

Telephone: 701-899-1675
Email: support@renonline.store

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding United States federal holidays.

Response time: we answer every email within one business day, and usually the same day. If you call outside our hours, leave a message with your order number and we will call you back on the next business day.

Our addresses

Prairie Ridge Holdings LLC, trading as Renwick Home

Business address
314 3rd St SE, Apt 2
Hankinson, ND 58041
United States

Mailing address
PO Box 273
Hankinson, ND 58041
United States

Letters and cheques should be sent to the mailing address. Please do not send returns to either address without contacting us first — we will give you a return reference so your parcel is identified and processed quickly. The procedure is set out in our Refund & Cancellation Policy.

Send us a message

Use the form below and we will reply to the email address you give us. If your message is about an existing order, including the order number saves us both an exchange of emails.

Before you write

Many questions — delivery times, the return window, candle and stoneware care — are answered on our FAQ, our Shipping Policy and our Refund & Cancellation Policy. If the answer is there you will have it immediately rather than tomorrow.